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IT Support - Level 1 - Hybrid
Are you passionate about providing exceptional technical support and assisting users with their IT needs? Do you thrive in a dynamic environment where no two days are the same? If so, we have the perfect opportunity for you! Position: Level 1 IT Support - Hybrid Location: Sydney About the Role: As a Level 1 Helpdesk Technician, you will be the first point of contact for our clients' IT issues. You will provide timely and effective support to users, troubleshooting technical problems and resolving issues with professionalism and expertise. This role offers a hybrid work arrangement, allowing you to enjoy the flexibility of both remote and office-based work. Key Responsibilities: Respond to incoming support requests via phone, email, and ticketing system Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity Providing first level IT support Provide guidance and assistance to users on IT-related matters Escalate complex issues to Level 2 support technicians when necessary Document and maintain accurate records of support interactions and resolutions Requirements: Previous experience in a helpdesk or technical support role Strong knowledge of Windows and Mac operating systems Familiarity with basic networking concepts and protocols Relevant IT Qualification or IT experience Exposure to various technology platforms including Windows Server, Microsoft Office Applications, Active Directory, MS Exchange, and Windows Operating systems Excellent communication and customer service skills Ability to work independently and collaboratively in a fast-paced environment If you are enthusiastic about technology and enjoy helping others, we want to hear from you! Join us in making a difference and advancing your career in the exciting field of IT support. Please send your CV.
- Date Listed:16/03/2024
- Last Edited:16/03/2024
- Salary Type:Hourly Rate
- Job Type:Part-time
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