Customer Service Assistant
We pride ourselves on exceptional customer service. We’re seeking a dedicated and friendly Customer Service Assistant to join our team. If you’re passionate about helping others, have excellent communication skills, and enjoy problem-solving, this role is perfect for you!
Responsibilities:
Welcome and Assist: Greet customers warmly and ensure they feel valued from the moment they walk through our doors.
Inquiries and Complaints: Handle customer inquiries, complaints, and requests promptly and professionally.
Product Knowledge: Stay up-to-date with our products and services to provide accurate information to customers.
Problem-Solving: Resolve issues efficiently, ensuring customer satisfaction.
Phone and Email Support: Communicate with customers via phone, email, and other channels.
Sales Support: Assist customers in making informed decisions that save them money.
Team Collaboration: Work closely with colleagues to address customer needs effectively.
Record Keeping: Maintain accurate records of customer interactions.
Qualifications:
High school diploma or equivalent.
Previous experience in customer service or a related field.
Excellent communication skills (both verbal and written).
Familiarity with CRM systems and basic computer skills.
Ability to handle challenging situations with empathy and professionalism.
Attention to detail and strong organizational skills.
Why Join Our Team?
Competitive salary and benefits package.
Positive work environment.
Opportunities for growth and advancement.
Make a difference by providing exceptional service to our valued customers.
How to Apply: Interested candidates should submit their resume and a brief cover letter to us. Please include “Customer Service Assistant Application” in the subject line.
- Date Listed:24/04/2024
- Last Edited:24/04/2024
- Salary Type:Hourly Rate
- Job Type:Part-time