Customer Service Officer - Car Rental
About the Role
Reporting to the Branch/Office Manager, we are looking for a Customer Service superstar to work in newly opened off-site Branch at Sydney Airport - Mascot, where you will provide both face to face and over the phone customer service and reservation support ensuring that every interaction with the customer is first class.
The successful candidate MUST have experience in the Car Rental / Vehicle Subscription industry.
Key Responsibilities:
- Meet and greet customers providing best in class service
- Complete subscription and/or rental agreements in a timely and accurate manner
- Validate customers documents such as Driver’s License
- Sell/upsell over the counter subscription and/or rental products i.e., upgrades, insurance cover, GPS, fuel
- Take credit card payments and accurately update the system
- Inspect vehicles prior to and on return of booking to ensure no damage
- Record vehicle damage, process incident reports and action claims
- Assist with Vehicle Detailing, both inside and out ready for the next customer
- Answer calls and manage reservations for multiple locations
- Ensure the right vehicles are on site for each reservation
Required Skills & Experience:
- Experience in the car/truck rental or subscription industry is a MUST
- Outstanding customer service and sales skills both face to face and over the phone with the ability to build rapport quickly
- Hold a drivers’ license with no restrictions and a good driving record, and your own reliable transport to get to work
- Strong computer skills with the ability to quickly learn the point-of-sale software
- Ability to multitask, be highly organised with have a strong attention to detail
- Take pride in your work, the office that you work in and the presentation of the fleet of vehicles
Benefits:
The successful candidate will be rewarded with a competitive hour rate, as well as a variety of benefits such as:
- Bonuses / performance incentives
- Reward and recognition programme
- Ongoing career development and progression opportunities
- Product discounts
- Paid uniform
- Fortnightly pay
- Paid day off for your birthday (after 6 months)
The successful candidate must have full work rights in Australia and provide a clean valid police check completed within the last 6 months.
If you are looking for that next opportunity and want to work for an inclusive, diverse and dynamic National Company that puts its people first, then please apply on-line attaching your up-to-date resume.
Only email applications will be considered: rec******@******.au + click to reveal
- Date Listed:12/10/2023
- Last Edited:16/04/2024
- Salary Type:Hourly Rate
- Advertised By:Agency
- Job Type:Full-time
- ESCAPE ROOM looking for a Game MasterAmusement Award +super
- Hourly Rate
- Casual
The Rocks, NSW•3w - French Restaurant manager in North Willoughby
- Annual Salary Package
- Full-time
North Willoughby, NSW•3w - Two People Available to Work ASAP!
- Hourly Rate
- Full-time
Sydney City, NSW•2w - Casual Night Audit
- Hourly Rate
- Casual
Ultimo, NSW•6d - Cashier/Host Needed
- Hourly Rate
- Part-time
Canley Vale, NSW•2w - Front of House
- Hourly Rate
- Part-time
Neutral Bay, NSW•1w - Job wanted
- Hourly Rate
- Part-time
Granville, NSW•4h